Glory Casino Privacy Policy

This Privacy Policy covers all the websites owned and operated by Glory Casino Bangladesh.

In the context of this Privacy Policy, “Personal Data” refers to data that identifies a Bangladeshi individual, such as:

  • Name and address;
  • Contact information (telephone number, email, etc.);
  • Information related to payment;
  • Data related to support queries;
  • History of gaming;

and  Similar information.

This Privacy Policy does not apply to data where individuals cannot be identified (e.g., anonymized data).

Collection of Data

When individuals in Bangladesh access the Glory Casino website or use its services, Glory Casino collects and processes their personal data. The steps associated with data collection are as follows:

User-Provided Information: Account creation, identity verification, services related to fraud, and customer support all require the user to provide personal information. Information is also collected when people voluntarily provide it to unlock certain features on the platform.

Automatically Gathered Information

Every website collects data to improve customer experience. While users are on the site, automated data collection tools, cookies, and other methods gather information, like IP addresses, types of devices, operating systems, crash reports, and times of visit. When Glory Casino analyzes this information, the data indicates how users interact with the platform and improvements that can be made. Glory Casino noted the language preference on the browser settings as an improvement opportunity.

Third-Party Data Sources

To better personalize and improve the functionality of services offered, Glory Casino collects personal data, like public records and validated information from partners. For example, Glory Casino collects information offered by payment processors.

Legal Information

Data processing complies with the Data Protection Act. The processing of data is justified on the following:

  • Contractual Necessity: User data is processed to fulfill the terms of an agreement made during the registration process.
  • Legal Compliance: Data processing is required to comply with laws and regulations, such as responsible gaming and anti-money laundering policies.
  • Legitimate Interests: Data is processed to carry out valid business activities, ensuring user rights are upheld.
  • User Consent: Consent is required, especially for marketing, and can be retracted anytime.

Use of Personal Data

Glory Casino utilizes personal data for the following:

  • Operating Websites and Services: To ensure the site provides the required services as intended.
  • Eligibility and Account Management and Operations. To assist with age, location, and identity verification, and account operations.
  • Legal Obligations. To prevent illegal acts such as money laundering and comply with the law, gaming regulations, and licenses.
  • User Support. To respond to inquiries of users regarding the system, finances, or other inquiries.
  • User Experience. To improve services, add features, and conduct system analyses.
  • Crime Prevention. To mitigate fraud, identify and mitigate security threats, and protect the integrity of the platform.
  • Data Analysis and Dissemination. To prepare and disseminate desensitized analytic and other qualitative reports.
  • Financial Transactions. To verify, execute, and monitor transactions and analyze fraud.
  • Responsible Gambling. To identify and control gambling patterns.
  • Communications. To inform users regarding changes in the system, advertising, security breaches, and access to support.

Personal Data Sharing

Glory Casino may share personal data with:

  • Group companies for administrative purposes;
  • Third-party vendors and partners supporting services;
  • Law enforcement for legal compliance;
  • Affiliates;
  • Other parties, with user consent.

Personal Data and Cross-Border Data Transfers

Personal data may be transferred to other jurisdictions outside of Bangladesh with less sensitive data protections. Glory Casino implements data protection measures in transfers.

Security and Safety

Here at Glory Casino, we take every measure to keep your personal information safe and secure. To start, all information shared between users and the platform is encrypted and protected during transit and storage using TLS and 256-bit SSL, the industry standards. Security and confidentiality of personal details are ensured, and access is strictly reserved to authorized personnel, vendors, and agents under stringent protocols. Glory Casino integrates firewalls, segregated networks, and intrusion detection systems and partners with global leaders to access global threat data. Glory Casino servers are protected and data is safeguarded in enterprise grade data centers with access and security audits, real time surveillance, and geographically separated replicas of data. A dedicated security team protects your data using threat modeling to identify and address potential threats to your data system.

Data Retention

Glory Casino uses different types of data and offers different options to users pertaining to data storage. Glory Casino also promises to remove personal information safely. To comply with legal claims, personal data is kept for 5 years-notice the 5 additional years after account closure toggle. Retention is also done for the following reasons:

  • Fraud Prevention: To identify and mitigate the risk of illegal activities.
  • Compliance: To meet tax and financial reporting obligations.
  • Legal Obligations: To comply with laws and regulation of Bangladesh.
  • Continuity of Services: For uninterrupted delivery of services.
  • Customer Communication: To respond inquiries and feedback.

User Rights

For their personal data, users have the right:

  • To know what data is being collected;
  • To rectify data that is wrong;
  • To access their data and obtain copies;
  • To block processing of their data for justified reasons;
  • To request data erasure in certain cases;
  • To restrict data processing;
  • To revoke consent at any time;
  • To unsubscribe from promotional offers;
  • To file complaints with the data protection authority in Bangladesh.

Use of Google Analytics

Glory Casino analyzes data collected by Google Analytics to determine how users interact with the platform:

  • How frequent the visits are;
  • The user’s IP address;
  • Which pages are accessed;
  • Which sites referred the user.

This data is collected without tie to personal data and includes a persistent cookie for identification, which is only accessible by Google. Users may disable the cookie or refuse Google Analytics from their browser. Such data is governed by Google’s Terms of Use and Privacy Policy.